For anything clinical, message your provider inside the patient portal — that channel is HIPAA-secure and ends up in your medical record. For everything else, the options below.
For account, billing, shipping, and general questions. We reply weekdays, typically within one business day.
Don't email us PHI — medication questions, side effects, anything clinical — use the portal message thread instead so it lands with your provider.
Bottom-right of every page. Sign in once, then click the bubble. Real humans on the other side — no AI gating before you talk to one.
Hours: Mon–Fri, 9am–9pm ET.
Same PHI rule: keep clinical questions inside the portal so they reach your provider rather than support.
The HIPAA-secure thread between you and your assigned provider. Use it for anything about your medications, side effects, or care plan. Replies usually land within 24 hours on weekdays.
Story leads, expert sources, screenshots: press@notimerx.com
Compounding pharmacies, in-clinic referral partners, lab networks: partners@notimerx.com — or apply via the staff sign-up flow on /login if you're a provider joining the panel.
Coordinated disclosure preferred. Email security@notimerx.com. We will respond within 72 hours and credit researchers in our disclosure log when a fix ships.
Subpoenas, HIPAA breach inquiries, BAAs: legal@notimerx.com. See also HIPAA Notice of Privacy Practices.